This is my first time using Freelancer to find help with a photoshop project. I had questions regarding my invoice. My balance showed zero after making a deposit even though I did not release the funds yet. Also, this was a one-time project with a flat rate fee and I was concerned about automatic withdrawals. I was able to get in touch with an agent fairly quickly and he answered all of my questions and concerns. Great Service--wish I used it sooner.