Beth R.’s Reviews of ModCloth & more

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Women's Clothing

“Incorrect application of shipping/customs charges”

11/1/17

Although Modcloth state free international shipping for items over $75. They over inflated the value of my goods to British customs (by about $100) (This was confirmed by HMRC - British tax system) so now I have been hit by extortionate import duty on top of $15 shipping that I have somehow also been charged? I can't move forward with reclaiming it until I pay it and its going to be an uphill fight. Choosing to believe this is incompetent rather than deliberately dishonest? I also can't email them to complain unless I have a google email apparently?

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Natalie H. – ModCloth Rep Over a year old

Hi Beth. Thanks so much for the feedback and I'm so sorry for the trouble! It certainly sounds like this is a unique situation so please be sure to reach out to our Customer Care team at support@modcloth.com. They'll be happy to look into this further for you!