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beth p.

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Experience: Home & Garden

Member since May 2020

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1 Review by beth

I should have done more research! I ordered $200 worth of plants and the first bag arrived after about a month, right in time for planting. There was a substitution of a red plant for a pink I ordered, but whatever....The "bag 2 of 2" never arrived. I contacted customer service by email, and received a response after 3 messages. They asked for info I had already included, delaying their response by a day each time, and never addressed the incorrect plant sent. Then they said bag #2 would be sent out when they have the plants. It took another month to get the 2nd bag and it had a wrong plant in it! They sent me two of the same plant, and not the most expensive one that had been ordered. Customer service was not helpful and said I had to return the incorrect plant, at my expense, to get my money back. Horrible company, horrible customer service. Lesson learned!

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