B C.

I booked a room at what I thought was the hotel's own website as it looked identical. I always try to book directly with a hotel and somehow was tricked into thinking I was at their site - my bad for not being diligent enough. I never received the confirmation email so called the hotel the next day. They had the reservation, but said it was booked through expedia. Luckily i was able to go back on my browser and see I had actually booked through reservation.com. I was unable to cancel online and had to call in. At this point I had checked my bank account and was charged twice - once for the room $153.99 and a separate charge of $14.99 - a charge originating from Florida. When I called I was told I would be refunded $153.99. I had to specifically ask about the second charge of $14.99 before they agreed they would also refund that charge. I was told the refund would post to my account in 7-10 business days and that I would receive a confirmation email cancelling my reservation. I am highly skeptical and will be watching for the refund. Avoid this site at all costs - I'm surprised they are owned by a reputable company like Expedia.