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BEWARE OF CAR ID! Me and my husband just started a company and our van broke we needed a Hub assembly. We ordered the part and after a couple days i called and checked on the order to see when to expect it. I confirmed the address with the girl on the phone seeing my billing address is different than my shipping address. I just moved and had not updated my address with my credit card company yet. He said she would send me an email with a tracking number. I checked my email and no tracking number. Just an email saying my account was updated but i seen no change. Then an email for a review and i gave he 5 stars since i thought he was helpful abd everything seemed good. After the day passed she said that it would deliver on i called and apparently it got sent to my billing address! On the phone i even offered to swing by the wrong address since no one is living there but no he said UPS has to retreive the package and deliver to me or they will send out a replacement if its not retreivable. He said hes sorry and thw other rep nust have made a mistake. Meanwhile our van is not running and we need it to operate our business properly. So i waited a few more days and called UPS this morning they said they were unable to get the package back. I called car id right away thinking how nice the rep was the other day and he told me how dont worry about anything theyve got my back and will take care of it we just have to wait so he can submit it to their lose prevention dept... Thinking they would get the process started so i can get the part. He even said if i didnt want to wait I could order a second part and after this is all settled they would take it back and refund me for the extra part. Thank god my husband so no way we will wait because the part was $300. Now they are trying to say they arnt going to replace it i put up a fight so they are ivestigating it and I have to wait 48 more hrs. They can try to say i ordered it wrong if they want they are lying plus the rep confirmed my proper shipping address on the phone but they still sent it to billing address. I am so mad. I want everyone to know how bad they are treating me as soon as somethings wrong. Hopefully they will fix this and I can change my review and say accidents happen. Until then BEWARE OF CAR ID!
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Bethany,
Thank you for submitting this review.
I apologize for the delay which occurred with your purchase.
We have checked all records of your conversations with our representatives and, unfortunately, the address change request was not found on these records. I apologize for any misunderstanding. That is the reason the order was shipped to the initial address we have on file.
We have already set up a call tag on 05/02/19 and tried to redeliver the package to you. UPS has made 3 pickup attempts and non of them was successful. That is why we have rescheduled the pickup again on 05/07/2019. The call tag was processed for refund.
I will also follow up on the situation and keep you informed with updates.
Thank you for understanding and cooperation.
Have a wonderful day!
Sincerely,
Consumer Relations Team at CARID.com