Bertrand M.

Never use this company to book travel! Our trip to Playa del Carmen via Cancun airport has been cancelled due to CVOID-19. I have attempted communication with Cheap Caribbean customer service multiple times. Never once was a call answered. They have now started having email correspondence with me even though they said that was not possible. Our group of travellers is made up of teachers who had to saved every penny for an entire year for this trip, a stay at home mom of two children under the age of two, and a nurse who is currently fighting COVID-19 in the heart of Chicago. What was going to be a fun week getaway has now turned into a nightmare and Cheap Caribbean is being heartless to our requests. We do not want a credit for anything. We need our money back! How can you justify no refund on our flight or hotel when we were on a stay at home order from the President of the United States and the Illinois Governor? Our travel was not essential. Cheap Caribbean should be giving us our money back because this was out of our control.