EDIT: After writing the review I did get in contact with Dominique through the promotions email on their reply and she definitely made it right! She worked with her team and reviewed my case and honored all the cash back and did it quickly! I've received my Visa cards and am looking forward to making more purchases and earning more cash back. Thanks again Dominique and Topcashback!
Getting any money from them is like pulling teeth and there are many better options for cashback out there. My wife and I opened 2 accounts and I referred her so we would be entitled to a sign up bonus. The emails were very similar and they did not like that saying that only one person was managing both. We made 4 purchases, 2 on each account. They said we would need to close/merge to only one and I would have to forfeit any "new" deals on one of the accounts and would receive on only one of them. After offering that, they come back and say that no sign up bonus or what they consider new member deals will be paid. They had sent emails with a "purchase $10 or more and get $10 back" and do not want to honor even that. If you want to be a masochist and an optimist thinking it won't happen to you, good luck!