Bernadette T.

I have only had a few delivery items via Couriers plus and with them there have been 2 issues. The first time my order was with a good quality sunglasses company. (wasnt during lock down). Via tracking I saw the order was collected by Couriers Plus and scanned into their depot. I never received the order. The sunglasses company had to chase them up, as did I, and in the end they were deemed 'lost'. I was sent replacements but wondered where the other pairs had gone to? The recently again I was waiting on an almond milk order. The Unit number was not on the delivery docket but my phone number was. I had waited all day for the delivery but was then notified that they couldn't deliver as no unit number. That was on the 2nd of August. It is now the 17th and I haven't heard a word from them. I have chased it up with the company I ordered from and they have come back to me once to give saying to give it a couple of days whilst they relabel the goods. Now it has been a further week or more so I am waiting to hear back from the company again. I am reluctant to order from Company's that use Please Courier. I am not sure I am the only one, but when I looked in reviews for them, I noticed there seems to be a lot of issues.

This is to help those who are using the Mydeal website to track an order. You need to go to the couriers website to get an accurate update. I didnt realise this. I had been watching via the Mydeal website and when I missed my goods I went into the Mydeal overview info which you wouldn't necessarily go to when placing an order. In that print it says that once delivery is dispatched you need to track it via the couriers website not theirs. I have recently moved and was waiting for some storage so I can get things off the floor, and because I didnt realise that Mydeal doesnt provide ongoing tracking, I went for a walk for 20 minutes yesterday to get out of the house during restrictions and the courier came at that time. Quite annoying you arent when you order to track via the courier website! Now I am waiting again on the goods and ringing the freight company to see about another delivery!