Bernadette M.

I wanted to get this chair for my mother as she is 89 years old and keeps falling. I scheduled an appointment for her only which we kept, notified Hoveround that she kept it and waited.
Finally after 45 days, I received a call that they had not received the paperwork. I again scheduled another appointment and 4 days later received a phone call that the paperwork was not complete. Prior to being a full time caregiver for my mother, I spent 30 years in the health insurance industry. I cannot believe that they expect their customer(disabled or elderly) to contact the doctor. In my experience with medical providers, THEY contact the doctor and the insurance company. To expect the patient to contact the doctor is pure laziness on the company's part. When a form is not complete it is their responsibility to contact the doctor. Hoveround is making the profit, they should not rely on the customer to be the mediator between them and the doctor. It is poor company practice and I would advise everyone this is not customary to have the patient contact the doctor. It just makes for frustration and confusion.