Travel M.

You can swim with dolphins or have a one on one with the sea-lion. This place is amazing for people of all ages.

2 weeks ago I bought a Mercedes GL 450 from Manheim auction using Autoauctionmall.com. I paid $400 for transportation to ship it from Texas to Florida. The auction specialist was extremely helpful and spent a week looking for the car I wanted. I had to come in to their office because according to Manheim policies the inventory is not allowed to be publicly viewed by a non dealer.

When I came in the Auction Specialist logged in and pulled all cars based on my specifications and found 10 similar cars. He took the time to explain the differences between all 10 and his recommendations.

I bought the car I wanted and I am pretty happy of the condition it arrived.

Thanks to Auto Auction Mall I bought my car $3800 below market value.

This is the last time I buy something from this company who manipulate the prices and cant get their act together. I live in Florida and I was attending a trade show in Boston when my fiancé sent me a link of the bag she liked and told me its on sale. Regular price was $685 which was $60 more expensive then the manufacturer price but it was marked on sale at $390. The name of the bag was Black Saffiano Mini by Mansur Gavriel.

As I started going through the checkout on the last page where it asked me to enter my billing address the price changed back to its original price of 685.

I tried 2 times and the price was showing sales price of 390 but as soon as I got the the last step in the checkout process it would change back to original price.

So I took my time and called Support. I spoke to a very nice gentleman by the name of Gregory and explained my situation.

He explained that it sometimes happens but with proves of the sales price he told me that I will be getting a refund for the difference and that I should not worry as long as I send him a screen shot.

He processed my transaction over the phone and I paid full price.

30 minutes after my purchase like he promised I got a support email asking me to send the screen shot and I did.

Today I got a confirmation that he received the image and that was his reply.

Gregory (SSENSE)
Dec 13,13:37 EST
Hi Ber,
Thank you for the screenshots.
I`ve forwarded the price adjustement to the responsible departement.
Please allow 3-5 business for the difference to be adjusted back onto your account and you`ll be sent a new receipt.
Sorry about the late reply, was offline once you replied.

Best regards,
Greg
SSENSE Customer Care

So I responded to the email saying thanks.

Then later he sent me another email that reads the following.

Gregory (SSENSE)
Dec 13,14:24 EST
Hi Ber,

I just forwarded your price adjustment inquiry to the responsible and got a reply back that it was not approved.

Unfortunately this is due to the fact that the particular bag was not on sale on the US SSENSE website but rather the China website. Hence the reason why it showed you the 390USD sale price.

We do experience price fluctuations at checkout when we have a glitch and are normally happy to adjust that sale price for the customer, unfortunately this is not one of those cases as the price of the bag never went on sale on the US site.

Let me know how you would like to proceed in regards to the purchase.

Everything is wrong with the approach because some manager who has no concept of how to respond to a customer issue decided I am not good enough for this sale and accused me that I somehow accessed the website from China refusing to give me a discount.

On top of everything they already sent the item and now when it will arrive I have to waste my time returning it to them because of their own mistake.

Yes ALL retailers use smart pricing technologies to play with prices in different markets. But if your website had a glitch and a customer sees a totally difference price why wouldn't they honor that price I seen after I received a confirmation from the CSR that I will be getting a discount.

Very upsetting situation and I will be posting about it everywhere I can.

After this experience I will never ever buy anything from this website and I will make sure to deliver my story to as many people as I possibly can.

Horrible and disgusting.

This is the reply I got from ssense to my review:

Reply from SSENSE

Published 21 hours ago
Hello,

Thank you for reaching out to SSENSE.

We are deeply sorry that due to the very high volume of emails we are receiving at the moment, we could not get back to you sooner.
If your inquiry has already been taken care of, please let us know and we will solve this ticket. If you require immediate assistance, please reply to this email and your request will be treated in priority.
If your inquiry has not been taken care, we will do our best to get back to you within 3-4 business days.
Thank you for your patience.
Kind regards,
SSENSE Customer Care

This just shows that they don't read reviews and post an automated response WHICH MAKES NO SENSE AT ALL. I did get a contact from support who promised me one thing and then refused to honor it blaming management.

Everything is wrong with the way this company handles their support.