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Hello!
On October 25th, I made a reservation online by AMOMA, believing that I am making a reservation of two nights, from the 25th to the 27th of October, at the Hotel Clarion Farias Lima. However, by mistake and totally in good faith, the reservation I made was for the days 25 to 27 November, that is, one month after the desired period and enjoyed by another hotel. So, as soon as I realized the error, I sent a message to the site stating the mistake and asking me to disregard the reservation, even though it is non-refundable.
As I mentioned, the reservation was misleading. I have already sent some 3 or 4 messages to AMOMA, but so far I have not received an answer on the subject. Yesterday and today I was in contact with the hotel Clarion Faria Lima who, after hearing my explanations, agreed to cancel the reservation at no cost to me.
Therefore, I hereby request due attention to the case in search of a friendly solution, that is, the effective reimbursement on the grounds that the hotel booked accept the free cancellation, without fee, without costs, despite the rule posted on the site. It is worth mentioning that in Brazil there is a right to repentance and / or withdrawal of an online purchase within 7 days, according to the Consumer Defense Code.
In this way, I have already canceled the reservation number ******* today on the website and I received confirmation that the hotel accepted the cancellation of the reservation without charge, so that I respectfully request that I pay the amount paid, in the amount of US $ 220.40.
I await, kindly, a brief reply. Bergson.
BOOKING NUMBER: *******
Phone contact: +55-85-*******. 9281 (portuguese, preferably)
* AMOMA.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Bergson M.'s review of AMOMA.com earned 2 Very Helpful votes
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I booked a hotel with amoma 21 days earlier the date of arrival. Some automatic system booked on...
Hi Bergson M.,
We looked into your case and learned that the booking you placed on our site was non-refundable. Please note that cancellation fees are set by our suppliers and we only pass them along accordingly. We always strive to obtain a positive outcome for you but cannot guarantee our efforts are successful in case of a non-refundable booking.
Please be advised that you can always find the cancellation policy on the payment page before completing your booking as well as in your personal account area and within your confirmation email once you have made your hotel reservation.
We checked your case and learned that we granted you a full refund and informed you by email on 03.11.2017 accordingly. Please allow 3-5 days for your bank to process this reimbursement.
Feel free to reach out to us at sitejabber@amoma.com if you have any questions about your refund.
Your Customer Support team