Ben M.

This is a genuine review that I felt compelled to write based on all the negative ones. I used World Remit about a dozen times during 1-3 years ago and I would use my debit card to make the payment. Usually it was done to get cash abroad at a better exchange rate with lower fees than the bank. Sometimes my bank would stop the payment and I would have to sort it out with them that I did make the payment and want to do it. Every time I would then have no problem collecting the cash. Today I did the same thing for the first time in more than a year but this time did it by bank transfer as I thought this would stop the bank from having an issue with the payment and locking my card. When I did it though despite having had no problems ever getting the money I started to panic based on all the reviews I was reading. With the debit card the money is received by them instantly and you can collect quickly. As I had done it this time by bank transfer and it takes 'up to 24hrs' I began to worry that it would never say money was received by them and I would be in the position of many others where I would have trouble being refunded. The fact that there is no email address and the phone and chat services were not working made me really worry. It was around an hour after I had sent the money and I called my bank to see if I could stop the payment. Whilst on hold I refreshed the page and the status of my payment had changed and said they had received the funds and I could now collect. I hung up the call to my bank and went and got the cash without any issue at all. So I have still never had any problem with them! I am knocking off a star because if there had have been a problem then not sure how I would have contacted them with all avenues closed off. It was this that caused me to panic and almost cancel the payment.