Benji S.

It started off great - fresh, easy to cook food sent to your doorstep. What's not to love? Apparently, a lot can go wrong. A few weeks in I receive a box with improperly sealed meat and vinegars, with juices soaking through multiple meals. Ew. They gave me $35 in credit for the trouble. It sounds ok but remember this for later. The very next week, I find a delivery slip saying I was missed. I work from home all day and no one rang. When I contacted customer service they first said I didn't have my callbox information but when I questioned how delivery were able to ring me on previous weeks they said "Yes, I see." but wouldn't do anything to help. They wanted me to go on my own time, 50-min and 50-min back to get the box from the Purolator office. Unbelievable. I know Purolator sucks but you chose them as your carrier - take responsibility. Now remember the $35 credit? I can't use it until I use up all of my discounted boxes first. So I'm really out ~2 boxes at the end of the day. "Smart" business plan but angry and insulted customers!