Benjamin S.

I bought a electrolux central vacuum in april of 2020. My house was not finised until May of 2021, so i never had a chance to use it until then. Within an hour or use rhe vacuum put out smoke and set our smoke detectors off while my wife was on the other side of the house. Turns out the motor was defective and setting off sparks. Called evacuumstore and they said they'd warranty and send the motor out. On june 8, i called back and asked for instructions on how to install it and the vacuum store said they didn't have any and would not pay for labor. I never received the motor. Called again june 25 to check the status. No ETA or nothing they could do. Called waited almost a month and called in to check the status. No status. I asked if they'd back their product and send me a new one if i sent mine back. Their manager josh said he couldn't and the way they back their products is by providing a Manufacturers warranty. They will not assist you or do anything, even if your product is dangerous. Don't do business with them. Even for a 1500 dollar purchase, they will not assist.