I have ordered from Madison Seating twice. The first time I ordered a home office chair from Madison, I was so pleased with the quality and price that I ordered a second time for my school office. My chair is top of the line and practically new, but cost so much less than the normal retail price, and less than any other used seller, too. At one point I had a hiccup with my second order, and Madison Seating's customer service team addressed the matter quickly and fully. I was very pleased!