ben g.

After seeing that the website was "by Getty Images" I mistakenly assumed this would be a valid business with a business plan and some sort of structure and culture attempting to sell a service or a product.
The misleading signup process led me to believe I had signed up for the FREE Trial and then afterwords would be on a basic monthly plan. The flow of the checkout somehow led me to default to the mid level plan on an annual billing cycle...OK. All of this is fair game in my opinion and I should have paid more attention.
Where they become a low rent money grab site is this...I contacted them and notified them I had only downloaded 1 item during my free trial and the item did not work. So I had not logged in since then and had not used their services and had gained nothing from them and used nothing of theirs and generated no cost for them. When I requested a refund they denied me and said flatly it was against policy.
This company has no confidence or belief in the product hey have created. Their goal is to use recurring billing to make money from customers who forget to cancel or are unable to cancel regardless of whether customers are satisfied with their products and services. It is the exact opposite of everything I have designed my own businesses to stand for.