Ben G.

Ordered Madewell jeans for my wife before Christmas after seeing very strong reviews on a number of online sites (she has trouble finding jeans that fit); unfortunately Madewell took over three weeks to send anything to me (after I paid extra for delivery within 5 days) and gave me completely the wrong item. Throughout the process, their customer service has been extremely poor and I am still waiting for them to send me forms to allow me to return the item. They also are not confirming that they will refund the extra postage cost for the speedy delivery, and consistently ignore my emails. Without a doubt the worst customer service I have ever had from a retailer!