Ordered online. They NEVER sent a tracking number but immediately took out my money. I went to the site and my account to find tracking. On one place on the site it shows shoes are delivered, but the day and time are when I was there and no items were dropped off. But in another place on the same site the tracking still shows that the shipping label was made and no further information available yet. Called customer service and they are not helpful at all. She was clueless and even admitted it wasn't shipped and she would notify the warehouse. A week later still no change in tracking and still no shoes. I will NEVER by anything Adidas again. I am still waiting to get my money back from them...