We had the same experience as the former responder did on this site. I just checked uggaussie.com site before signing on here, and it is telling customers, they are moving thier web site. I found out by verifying with other sites, that these Uggs, are fake. The inside tag is synthetic not material, the sole does not say UGG with the R, and the sheep skin inside is synthetic. I contacted the seller by the email provided on web site, and I demanded a full refund. He said I must pay for the shipping back to Shanghi China in order to do this. I refuse to pay anymore money for a fake product. This company has misrepresented themselves.