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Never experienced such poor customer service in all my life. Ordered a charm from this company who were 'guaranteeing' Christmas delivery.' When it hadn't arrived I kept getting told 'wait 2 business days' until we got to Christmas Eve to then be told
It wouldn't arrive. Hundreds of others shared similar experiences on Facebook.
They blamed shipping issues and after 6 emails they have now offered to resend the charms by way of 'compensation.' How is this compensation? It's what I paid them to do originally! I asked them to refund the luxury packaging as it is no longer needed as the gift could not be given for chistmas and they refused. Totally let down. Shocking company.
Becci Y.'s review of Soufeel earned a Very Helpful vote
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We're so sorry to let you down, Becci! We'd like to look further into this with you. Could you please send an email to cs@soufeel.com so that we can track the status of your order? Thank you so much! -Tiki