Bebe B.

BOOKVIP is the worst company I have ever dealt with in my 66 years. You buy a vacation for $99 with the knowledge that you need to sit through a 90 minute presentation of a timeshare property. When I bought, they told me my choices were in a certain group of hotels but when I booked, it was another resort chain. The resort that the sales representatives told me was terrible but was told it was THE BEST! When I read reviews, I called (4 different calls) and wanted another resort that was actually close to the beach. They charged me $250++ dollars to upgrade to another but this was a mediocre (at best) resort. The first three nights we had no Air Conditioning (think Jungle humidity), we were originally put on the third floor (no elevator) and had to wait over an hour (late night) for a first floor room. Were HASSLED/THREATENED for 48 hours about attending the presentation. The timeshare presentation was over an hour away, presentation was over two hours and THEN we had to take a bumpy ride up an unfinished road to see... NOTHING! Only a vacant lot. It took over 4 HOURS.
I must have called BookVip 40 times trying to book this vacation and I never could get a straight answer about the resorts. These people don't know the resorts, areasha ve NO INFO on what is being offered.
Our plane was not leaving until the day after our 6 day plan so we pre-paid $175 for a bonus night. After experiencing this sub par resort, we told the front desk (3 day notice) that were not going to stay the extra night and these people won't give us our money back. We had already completed and honored our agreement.
PLEASE DO NOT USE VIP or at least go online and read the reviews about these people. Sleazy, unprofessional, terrible customer service, evasive and THEY DON'T CARE ABOUT YOU OR YOUR VACATION.