Kitty C.

This was my first order with Swansonvitamins.com. I found a great price on an item I wanted, so in spite of the not so great reviews I ordered it anyway. The shipping was as described. I actually called customer service before I placed the order to confirm the shipping cost. There was a special so I got $0.99 shipping typically it's $5.99. What I ordered was rather heavy (6 jars of better than bouillon and a large bottle of hair conditioner) so I was concerned about what other reviewers said about extra shipping charges. I was charged the correct amount and nothing else added on. I also had to call customer service and get a replacement for one of my jars because it was damaged. I was able to get in touch with customer service right away and the replacement was sent out the day after. Both orders were delivered within 4 days of placing the order.