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The purchased items finally arrived (it took almost two months), so it is not a fully blown scam after all. However, shipping is ridiculously long, company does not provide a tracking number and dealing with customer service is a nightmare. Shop at your own risk.
My order never arrived, trying to recover my money. Dealing with crooks like NewChick is one thing, but why Facebook is allowing advertising from scam companies like NewChick is totally beyond me. In this case Facebook is eqally, if not more, responsible for scams like that. I'd say stay away from both.
Dear Bartek K.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method.
Usually the package will be delivered on time. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.) Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
Bartek K.'s review of NewChic earned 3 Very Helpful votes
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Dear Bartek K.,
Thanks for your feedback here and we are glad that you have received the order.
If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date.
Total Delivery Time = Processing Time(including the expected dispatched days) + Shipping Time. The processing time varies based on the items you buy. And the expected dispatched days will be marked like "Expected dispatched in xxx business days" on the product page after choosing the size and color.
Here is the link about the shipping methods and estimated delivery time.
https://www.newchic.com/shipping-methods-hc160.html
Or https://m.newchic.com/help-center/shipping-method The shipping time will be also indicated on the check out page.
Please click the link and you will get more details after you select the country. Not all the shipping method provides with the tracking number. If the shipping method is the Flat Shipping, there is no tracking number.
Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If you have any additional questions, please feel free to contact us again. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do our best to assist you. Thank you.
Best regards,
Newchic team