Barry E.

I purchased a refurbished phone from this company and had problems straight out of the box. The phone had very poor GPS performance, the battery life was poor, 4G reception at home was worse than my old phone of the same top brand and it dropped a call in the first few days at home which I do not remember ever happening before. The appearance of the phone was as new but the rear cover cracked for no obvious reason and warranty repairs were denied because of this. They did offer to replace the cover for a fee but the phone was sent back to me the same day as the email was sent. I replied back to them 4 business days ago saying I would accept the repair price for the cover if they agreed to repair the other faults too. So far I have not had a reply. The rear cover is supposed to be glued in place and require a heat gun to remove it, I was able to remove it with my finger nail and no heat. The battery installed had a decal on it from a different phone and IMEI number. If I get a response to my email I will update this post.