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I was told I would only be charged $2, then stung for $66. Their "customer service" was useless, just kept saying their policy wouldn't allow a refund. I said it was illegal to tell someone you were sending them a link to pay $2 and then charge them $66 in the hope they don't read the small print. If I'm in a shop, they tell me something is $2 and then when they ring it up I wave my card and get hit for $66, that's illegal. So is this.
Tip for consumers:
They claim their fees are all disclosed, but they are highly misleading.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Barry B.'s review of JustAnswer earned a Very Helpful vote
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Great service person. Don't understand why the is a forty dollar charge on my credit card?
It is very misleading. I asked questions before entering in credit card details as they hooked me...
Hello Barry,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35