Bought MS Office, download etc was reasonable (about 24 hours to access the key code) but the found that the version of Office I had bought would not be updated by Microsoft anymore. Double-checked the getmsoffice site to see if this was noted anywhere and I had missed it but it wasnt noted. Many emails sent to getmsoffice but basically said tough because I had already used the key code and then they stopped responding. Will have to take up the matter with my bank. No problems. About £40. Not the end of the world for me but at least I can play some games with getmsoffice and see who wins in the long term. Wish them luck!