Barbora V.

If I could I would give this company a ZERO. The worst costumer service I ever seen! I have book a unit in brixton hill 10 sq ft unit which they compare this unit to red telephone box. When I arrived I realised that the description doesn't match and it's too big for my stuff. Pictures attached! I ask for smaller one so I don't pay for something what is too big. I was told there is non available. As I was leaving the next day I did not have time to move stuff somewhere else so I accepted the big on planning I will be away only for 2 month which the price for first 3 months is half. Before I left I did complain to one of the employee that their description is false and the unit is twice that big. The employee agreed with me and told me he will talk to manager and make me a discount. I have email the next day but they never come back to me. I let it be and I pay full price. Unfortunately now my situation changed and I will be needing the unit until at the end of the year so I emailed them again. I was told by very rude store manager Kelly G Ephraim from Brixton Hill store That the unit is correct, I won't get discount and if I want I can come and move my stuff into smaller unit. After explaining that I am overseas and I cannot come to london just to move my stuff I didn't get any logical help. So I contacted the main costumer service. I already send two email but no reply. It's very interesting that during my inquiry i had a calls and emails from them every single day but once I paid and I needed further help everyone is just ignoring my emails. Another company who just care about money that's all! Avoid in all costs!