• Access Storage

Access Storage

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Overview

Access Storage has a rating of 1.88 stars from 8 reviews, indicating that most customers are generally dissatisfied with their purchases. Access Storage ranks 20th among Self Storage sites.

  • Service
    4
  • Value
    4
  • Shipping
    1
  • Returns
    1
  • Quality
    4
3
See all photos
How would you rate Access Storage?
Top Positive Review

“Clean as it can be”

Cam A.
3/30/21

Storage units are as clean as storage units can be. I have a long term 5x4 storage unit to put stuff that I can't fit at work because of a small office and limited space available. My unit is in North York around Leslie and they have always been good to me. Just make sure you pay your bill or put it on pre-authorized payment so you don't have any issues like the previous person.

Top Critical Review

“Overpriced and service charges like crazy if you are late. They will negotiate nothing.”

D H.
2/23/23

Overpriced and service charges like crazy if you are late. They will negotiate no partial payments. They simply do not care what your situation is.

Reviews (8)

Rating

Timeframe

Other

Thumbnail of user dh861
2 reviews
1 helpful vote
February 23rd, 2023

Overpriced and service charges like crazy if you are late. They will negotiate no partial payments. They simply do not care what your situation is.

Service
Value
Quality
Thumbnail of user irenen47
1 review
2 helpful votes
May 30th, 2020

They autioned my entire unit full of
My belongings, my mom's dishes, clothes furniture everything I worked for my entire life!
I'm so terribly sick to my stomach and disgusted. I just want all my stuff back!
You are just a unit #
They will not negotiate partial payment to help you in a terrible financial time.

Tip for consumers:
They are liars and will give you a generic reply stating they will investigate. Ask them for proof: I'm still waiting.

Thumbnail of user barborav5
1 review
0 helpful votes
April 22nd, 2022

If I could I would give this company a ZERO. The worst costumer service I ever seen! I have book a unit in brixton hill 10 sq ft unit which they compare this unit to red telephone box. When I arrived I realised that the description doesn't match and it's too big for my stuff. Pictures attached! I ask for smaller one so I don't pay for something what is too big. I was told there is non available. As I was leaving the next day I did not have time to move stuff somewhere else so I accepted the big on planning I will be away only for 2 month which the price for first 3 months is half. Before I left I did complain to one of the employee that their description is false and the unit is twice that big. The employee agreed with me and told me he will talk to manager and make me a discount. I have email the next day but they never come back to me. I let it be and I pay full price. Unfortunately now my situation changed and I will be needing the unit until at the end of the year so I emailed them again. I was told by very rude store manager Kelly G Ephraim from Brixton Hill store That the unit is correct, I won't get discount and if I want I can come and move my stuff into smaller unit. After explaining that I am overseas and I cannot come to london just to move my stuff I didn't get any logical help. So I contacted the main costumer service. I already send two email but no reply. It's very interesting that during my inquiry i had a calls and emails from them every single day but once I paid and I needed further help everyone is just ignoring my emails. Another company who just care about money that's all! Avoid in all costs!

Tip for consumers:
Don’t book with them

Service
Value
Shipping
Returns
Quality
Thumbnail of user qiang5
1 review
0 helpful votes
December 18th, 2022

We rented a room in York mills access storage one month ago. One week later, on November 12th, the pipe in the room leaked. Many things stored under the pipes got wet, and the cardboard boxes were rotten, but it has been a month now, and no one is solving this matter, they procrastinated again and again! With an attitude of not wanting to be responsible at all! This company is not reliable. The most important thing for a company is reputation and responsibility. Otherwise, after an accident, the customers suffers, both mentally and financially! There are so many warehouses out there and the competition is fierce, don't choose this one!

Service
Value
Quality
Thumbnail of user juliaf411
1 review
0 helpful votes
September 29th, 2022

Austin and his team went above and beyond to ensure we were taken care of. Greatly appreciate all of the kindness and amazing customer service would recommend Austin to anyone I know & the Access Storage team

Thumbnail of user cama10
3 reviews
0 helpful votes
March 30th, 2021

Storage units are as clean as storage units can be. I have a long term 5x4 storage unit to put stuff that I can't fit at work because of a small office and limited space available.

My unit is in North York around Leslie and they have always been good to me. Just make sure you pay your bill or put it on pre-authorized payment so you don't have any issues like the previous person.

Tip for consumers:
Put your payments on pre-auth to avoid any interruptions because storage business is difficult to run. Be good and the sales people there will treat you as such.

Thumbnail of user shaunw132
2 reviews
0 helpful votes
November 3rd, 2022
Verified purchase

I had the worst experience at the Yorkdale location and I received a survey review which I usually don't do but in this case i did because the lady was so horribly rude. So I do the survey and basically told my truth, today I received a phone call from a man named Micheal saying he was the district manager and that he spoke to the lady and he understands the frustration I went through but can I go back and remove or change my review. First of why would I do that? This lady is there too do a job and help people that need too store their valuables she doesn't know what that person is going through but decides too be so rude. So for this manager too call me and ask me too lie is sooo crazy too me. People find a different storage company access is no good.

Service
Value
Quality
Thumbnail of user tarahp7
1 review
0 helpful votes
November 10th, 2022

I stored my personal items after leaving a domestic relationship with 3 of my young children in April 2022. 2 days later the negligence of my ex spouse has caused a tragic house fire losing everything we owned in renfrew. The last bit of personal and sentimental items we had left were stored at access 17 storage. I finally went in November 5th 2022 to gather some belongings and the smell of MOLD almost knocked me out. I started to remove some items out to find the source. My $7000 leather couches, $3000 worth of mattress, box springs, carpets, as well as $3000 worth of misscilanious were all covered in mold. And I mean COVERED. I emailed the property with photos and videos and simply requested to be reimbursed for the 6 months of storage fees. They had no sympathy and quote on quote " these units are not humidity c9ntrolled. In rainy conditions, the units will hold moisture. It's the same as storing your items packed tight in a garage. We do not have insurance to cover your items. "
When I asked for my money back they offered me my $50 deposit back if I removed the items covered in mold out of their facility.
GET INSURANCE, or rent an indoor storage unit such as diamond or anything like that. Learn from my experience

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