Barb M.

I've been a Mercari seller for 12 months. In that time, I have made them $2,377. In 2 months, I will gladly say sayonara. I object to 2 things: No customer/seller support whatsoever and that they often censor or block communications between me and my buyers. Isn't censorship illegal? I am not exchanging personal information yet still their bots jump in there and make me look ridiculous to my loyal buyers. In line with censorship is that they removed a listing of a Civil War figure of General Robert E Lee, stating that it may offend some people yet many other sellers had similar figures as well as Confederate flags. WTF! Finally, their Help/Customer Service is a joke that no one laughs at. It's pathetic and mainly consists of a few selections that don't fit anyone's situation and no area where you can even type in your issue. Also, they do NOT stand by their sellers even when some jerk gives you a one star rating stating you never informed them the item had a missing part when I had clearly stated this in the description. When I finally got through to them and asked them to review the complaint and remove the negative rating, I got a canned response urging me to work with the buyer! WTFx2 people! These people need to get some training from Ebay or Amazon.