I am now only purchasing phones on Swappa. I had one negative experience that was not due to Swappa, but due to the seller. Swappa did what they could to communicate and open a channel for resolution. The outcome is actually better than I expected. It's important to read the reviews of sellers. They tell the tale that the listings might not. I have purchased my last 3 or 4 phones from them. I don't blame the actions of one seller on Swappa.