Barb G.

B&BW is one of my favorite go to, make me feel good places. Like going to the salon places. When I go there and question whether I would really like the scent the sales person always reassures me I can bring it back 100%. This is where my sadness starts. I didn't like a wallflower neither did my husband. When I went to return, with the bottle full, tag still attached. The sales person asked for my receipt. Told the sales person I just wanted to exchange it for a different scent. I was told their exchange/ return policy changed September and I would have to pay the difference. In the same trip across the county, with the gas prices, I had to exchange wallflower that didn't have a wick in it. So I was very disappointed that they couldn't meet me halfway with my issues. When all said and done there were two sales people that saw my frustration and tried to help me but at that point I just wanted to leave the store. And that's the reason I give 2 stars.