Barb F.

If I could rate this a ZERO I would. Their lack of responsive customer "support" is appalling. It's taken 2 weeks for me to TRY to cancel my sponsorship, and I was still charged for March. Their youtube video on how to cancel is inaccurate and suggests a cancellation dropdown button which does not exist (I have screen shot to prove this). I am disputing their charges with my bank. Clearly they do not want any cancellations, as evidenced by either lack of responses to my many pleas for help, or their delayed or rare email replies frequently referring back to a very old situation (instead of my current case) and totally ignoring the giant CANCEL CANCEL CANCEL request I have submitted numerous times. I realize that consumers and neighbors enjoy the app and the connectivity it provides; however, this appears to be at the expense of those businesses who pay big bucks to be sponsors. My ad rarely appeared, and when it did, I quickly clicked on the "want more info" button, and it went to another agent, not me! What's the point then, other than to rake in money from a slew of sponsors. Even Amazon has a phone number where you can talk with a human; only took me 5 seconds to cancel Amazon Music. With nextdoor, the battle continues.