I booked a flight and had to csncel. I was told i would recieve a refund minus 100.00 because of my reason for canceling. I was given a confirmation number. When i didnt revieve the refund i called back and was told the flight was not cancelled. I was not not to worry the flight would be cancelled and i would recieve a refund. After numerous emails where i gave the booking number. Confirmation number, who i spoke to and when, copies of my statement showing no refund. They have done nothing. No trip cancellation no trip tefund. Do not use these people.