I have never answered a survey in life(79 years), but I was so upset that I felt I had to respond to someone at Walmart. I live 45 minutes away from the Gurnee store. I got home, a clock that I had purchased was not in the bag. After several calls on hold I finally reacched a person who would not give a credit or ship same, even though I had a receipt. Now I have to drive back to get the clock or a credit. I find this a terrible imposition.