We booked a villa early October in an area we knew well, in Menorca. We paid the full payment and received a an email with a reservation number and booking details, owner's name (but no contact details) we booked and paid for our flights corresponding to the booking.
By chance, on Saturday 16th November, we discover by checking out credit card statement, that on the 3rd October the money had been returned less £98. Why, and why weren't we told? We could have flown out next April for 4 weeks and have nowhere to stay.
My email to home away was not replied to, and via their app, I was told my email to the owner requesting clarification could not be sent and to try again later. Which I did, with no luck.
Further digging through their non-user friendly website, full of THEIR terms and conditions and privacy policies, I found some phone numbers, but I also stumbled across sitejabber and these reviews. I decided I would not waste any more time with them and walk away from my £98 . Instead I contacted the BBC x-ray programme and asked them to investigate. No promises but if enough of you people reading this contract them as well we may get some answers and publicity about homeaway's bad practice. BBC Wales X-ray. Contact them now (I phoned but you can email) and put karma their way.