barbara s.

Sent back lenses to be replaced with another Rx. Filled out the forms correctly, unfortunately, mailed them back to the place from where they came. Evidently, I should have mailed them to Pa. You would think when they opened the box and saw the form that someone would have taken the initiative to send them to the correct office. Regardless, they received the lenses, I did not get my replacements and they charged me a restocking fee which, by the way, is really not legal since I wanted a replacement box, not a refund. So I am out $15.00 and no lenses. Will not do business with them again.
Takes them forever to get back to you and all they say is "I'm sorry", how about what can we do to remedy this?... really?