Barbara R.

As a former travel agent, I believe that I have some better insight then many of the reviews listed.

Pros.
1. Booking was easy to do, and fare was good and acceptable.
2. Received email immediately after booking
3. Received "final" confirmation email a couple hours later.
4. Received notification of airline schedule change about a month after I booked.
5. Boarded and flew the flights with No problems.

Cons.
1. Customer phone support is not great. They call you back after you leave a message... however. Not bad either since they did call me within 20 minutes of my message.
2. They do charge a fee included in the price of the ticket, but billed separate. My fee was $15.00 which was ok by me since my total price was only $138.00! (which included the fee).

As for other reviews below. I do not think people understand the travel industry.
Travel companies do not have any ability to waive fees that the airlines charge.

They say tickets are nonrefundable on the website, and they say airlines charge $200-$300 penalty fees. Anyone that thinks they control these fees have never been in the travel industry before.

Also, I see a review that says they were notified the airline came back not confirmed. As a former travel agent I can testify to that! Especially with Spirit Air! The issue is that smaller cheaper airlines do not pay for full access to Travel computers. That means their is a delay in updating flight availability. The Travel agent computer may still show available because the airline has not sent the message that its now sold out. This causes the problem! It only happens on smaller airlines that don't pay for full access... This is NOT the travel agents fault! I have personally had to call customer back on this same subject when I was a travel agent!

I think people sometimes leave bad reviews because they are unfamiliar with the industry and unfortunately they blame the travel company. This company is NOT a Scam as one reviewer said. I got my ticket for a good price, I flew on the flights with no problems and everything worked out fine.

I am leaving 4 Star. With only 1 deduction because of the limited phone support.