AS MOST OF THE REVIEWS I HAVE READ WE HAVE THE SAME PROBLEM:( I did get a ring and a code and typed in code and guess what...... CODE IS NOT QUIT RIGHT... REALLY CAUSE I TYPED IT IN OVER AND OVER AS INSTRUCTED ON THE CANDLE SIGHT. This was a gift so glad I did not waste my money. SAME THING HAPPENED TO MY SISTER. SO YOU WANT MY OPINION save the frustration and go to Bath and Body works where Customer Service is real and NO GIMICKS!!!!!