Barbara H.

I have had five (5) transactions with Dinkleboo between November 3,2015 - November 24,2015. I have purchased both personalized books, cards from Santa, and children's labels. Most, but not all, were purchased through Groupon. I had absolutely no issues with what I purchased through Groupon. I did have an issue on one order. I placed an order for four (4) books on one order. In that order, I inadvertently ordered two of the same books to be personalized for the same child. I didn't realize I had done that until I contacted customer support and looked at the order details again. In the shipment I received, there were two identical books, but they were for a different child.

I called and was advised that it was more expedient to use the Chat feature. I did that and was rather frustrated at first because it didn't seem that the service rep understood what I was saying. We then corresponded via email. In addition, I was searching to see if anyone else had issues and that's how I found this site. I noticed that Jennifer L. Was responding to customer complaints, so I sent a message to her and requested her assistance. She is AWESOME! Between Jennifer L and Gracie, the service rep, I was told that I could simply donate the extra book to charity if I wished. Since I didn't receive the second book that I inadvertently ordered, I received a credit to my account. I am very happy with the outcome.

It's hard when you order something, especially for Christmas, and things don't go exactly as planned. I would imagine that Dinkleboo is bombarded with orders at this time of year. Sometimes orders are messed up... it just happens when you are really busy. I worked in the retail industry before and I'm sure those service reps are answering multiple calls at the same time on chat. Gracie told me that she could not research the issue until she was relieved from their chat duties. Once that happened she look up the information and send the me an email to try and resolve it. In addition, Jennifer L is diligently trying to satisfy customers who have had a bad experience.

Out of all the things that I have ordered (8 books, 3 postcards, and 7 sets of stickers), the only hiccup I had was with the one order and it was straightened out. I will be back! I can't wait for my grandchildren to get all the things I ordered!