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I received the wrong item, and despite emailing customer service, have not gotten a response to address this. I should not have to pay a shipping charge for a return I never ordered!
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Took funds out of my account and cannot use it! Horrible card! My employer sucks! MHPWQ.org!
Hi Barbara! We are sorry to hear you received the incorrect item. You are absoutely right! As stated in our return policy details at https://www.opensky.com/customer-support?article=2492115, you indeed should *not* have to pay any shipping charges to return this item, since it was not what you ordered. If you already sent us an email from https://www.opensky.com/content/contact-us around when you posted this review, you should have heard back from us by now (average response time is well under 24 hours), and hopefully you are being assisted already. Otherwise, please send us a private message through this site containing your order number and email address and we will be sure to follow up with you as soon as possible.