Barbara C.

I ordered 3 pieces in September, which arrived in a timely manner. However, they were too big. (I haven't ordered from BP in several years, so maybe they've changed manufacturers, but sizing didn't use to be a problem). So I went to bostonproper.com/returns, as was indicated. I completed the exchange info, and was sent to a site with a QR code...all fine. Then, a few hours later, I received an email from BP that I hadn't completed the checkout process. I clicked on the link and it took me to a shopping cart that showed the 3 items in the new size, with discounted prices and a note beneath each price saying something like "exchange". And then I had to pay... which I foolishly did, thinking this new return/ exchange process was so they could ship out the new clothes immediately, then credit my card once they had the return items in hand. Plus they charged 9.95 for shipping this 2nd order (because the discounted prices were JUST low enough to bring the total beneath the free shipping limit). A day later, I called customer service and was told that yes, they were two different orders, and they'd be sending both. I explained that it was their email that implied I still had to order and she looked into it and called me the next day to say the higher- ups refused to change the still-in- transit return-for- exchange to just a return. So I got both packages, no need for two of the same... so returned 3 items, explaining the story and that I absolutely should NOT be charged the 4.95 return fee. I know it seems like a small detail.but seriously, they already charged me 9.95 shipping for something I didn't have to order in the first place. Guess what? Once the return went thru... they charged me the 4.95 return fee. I am done with Boston Proper and their sneaky, fraudulent ways. Ugh!