Barbara C.

I found the info in their database was correct and more complete than other comparable services, but their enrollment tactics are based on keeping the long term cost hidden. The do not send enrollment confirmations and updates on membership status. If you call and cancel there is no paper trail to fall back on when they keep charging you. When the trial period enrollees you will be charged the full monthly fee. If you call the same day the charges hit your bank they will not refund it. They say that your membership is then valid through the period that they surreptitiously enrolled you into. It is a very poor business practices. If they were more upfront and transparent or if they offered more flexibility in their plans I would consider using them again, but the hidden renewals, poor communication and customer service attitudes may keep me from ever trying them again.