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I've now placed 2 orders with Zazzle. My first order took longer than expected and I had tried calling in to find out why the delay and hung up after 30 min on hold. I waited a few more days and finally received the order. I was satisfied with the invitations I ordered. I placed a second order yesterday for thank you cards and I tried calling in once I realized I needed to make a change on it to see if it would be possible, but again on hold for 30+ minutes! Tried again this morning - again going on 30 minutes now. I will not be ordering from them again if their customer support is this awful! There are plenty of other places I can order from.
Update to review: after 45 minutes - the call hung up! DEFINITELY DONE WITH ZAZZLE!
Total RIP OFF! My daughter's account was locked. In Texas, you have to wait 6 months to obtain your license after receiving your permit, during this time, her account was locked and i had to pay ANOTHER $20 to unlock it so she can finish the course and obtain her license. This was on top of the $140 I already paid! SERIOUSLY - THIS SITE IS A JOKE!
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Hello Barbara,
I’m so sorry to hear about your overall Zazzle experience. That is definitely not the kind of customer experience we strive for, and I would love the opportunity to make this right. I’ll be reaching out to you directly via email.
I look forward to assisting you further!
Thank you,
Tram