My family member requested service. When a technician came out, he told my eldely aunt that her coil had a leak. He then charged her 300 dollars to put freon back in the unit with a leak additive. In two days all the freon leaked backed out. My aunt then called them and told them what happened. It's been over a 5 weeks in this Texas heat, and they haven't sent no-one out to fix the problem. My aunt has had to stay with family member because it is too hot for her tostay in the house. As of today still not fixed. Piss Poor service.