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I ordered from iHerb and got the usual emails about the order. A few days later I received an email that my order had been delivered to my front door. There was no order delivered. After spending multiple days on email with their customer service I was told that the order was delivered correctly and that I should check with the neighbors in my very suburban neighborhood. This is the most ridiculous response and at best is covering up for total incompetence or intentional fraud.
Babar K.'s review of iHerb earned 10 Very Helpful votes
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Dear Valued Customer,
Feedback like this from our customers always breaks our hearts! This is not at all what we desire for our customers to experience and we would like to look into this matter further. We kindly ask that you please email appsupport@iherb.com and include the order number of concern. Once we receive this information we will examine this incident diligently with the goal of providing a proper resolution. We sincerely apologize for the poor level of customer support you received and would love another chance to show you just how great iHerb support can be. We are waiting for your contact!