I have been using Badoo for some years and while I stopped for sometime, I couldn't gain access to my account (*******@gmail.com). A few months after I eventually reclaimed my account from the hackers. A certain person has hijacked my account claiming to be Dr. Rob, a white man. However, I notified the Customer Service team that my account was compromised by an unknown person and my account was eventually restored. As a matter of fact, my phone was stolen during this period. The access to my account was through my stolen phone. I eventually regained the phone back through
The police. I noticed I couldn't verify my profile with a picture as it had been in processing status for over 3 months - I promptly emailed Customer Service about these and a customer service staff named Dominic blocked my account. (Apparently, he said I violated the terms and conditions of the usage and community guidelines based on my previous profile, which I didn't, the illegal person who accessed and hacked into my account). I have also attached evidence of police report documenting recovery of my phone from the stealer and access to my personal data via the theft.
I tried to explain to the Dominic that it wasn't me. I even sent him the police report evidencing the recovery of my phone before the period I reclaimed my account. I also sent links to my Facebook account to verify my claim that I am now the true user of the email address and pictures linked to the account.
I am now considering instituting litigation against Badoo and sue them for several millions of dollars for character misrepresentation and damage to my person as well as damages for time wasted and inability to access my account. I also realized several charges were made by Badoo during the period illegal access was made to my account and Badoo never deemed it fit to refund me or reactivate my account upon all explanations.
Regards,
Geeday
Hi there!
Thank you for your message.
We're sorry about this, we understand that these situations can be quite frustrating. However, please understand that it is not possible for us to unblock this account, as it violated our Terms & Conditions.
Please do not hesitate to get in touch if there's anything else we can do for you.