B A.

10:16:04 AM Agent David B.: Hi Brent, thank you for contacting Wayfair.com.
10:16:16 AM Customer Brent Angry: May 12-17 (Arrive at local delivery partner). Chat on May 18 to find out when arriving - was told May 25. Where is my order?
10:16:29 AM Agent David B.: Do you have your order number?
10:16:36 AM Customer Brent Angry: *******475
10:16:58 AM Agent David B.: Please hold for a few moments while I pull up your order.
10:17:39 AM Customer Brent Angry: I'd really prefer to go ahead and get a full refund and forget I ever tried this last month.
10:18:10 AM Customer Brent Angry: I don't think it would qualify as a return if you never actually sent the furniture to me
10:19:04 AM Agent David B.: The note for the item is estimated to be with your local delivery agent today.
10:20:32 AM Customer Brent Angry: I understand that. But it does kind of appear that the note on the Wayfair site just pushes back a week when they miss. Is it likely that we are going to see 6/2 after today?
10:21:11 AM Customer Brent Angry:. Since that specific note previously said 5/12 and then 5/19.
10:21:51 AM Customer Brent Angry: Am i able to get the money refunded and then we can stop with the date changes?
10:22:45 AM Agent David B.: We would not be able to set up a cancellation at this time. We could only do a return for the item.
10:23:12 AM Customer Brent Angry: I cannot return what i do not have. What would be the cost for the return?
10:24:50 AM Agent David B.: This is a large parcel item and will require intervention from our specialized team. Would you like to be contacted by phone or email?
10:25:20 AM Customer Brent Angry: I would like -- my furniture delivered or a full refund. Are either of these possible?
10:27:10 AM Agent David B.: let me get one on my delivery specialist to go over the details with you.
10:29:00 AM Agent David B.: please hold while I reach out to them.
10:30:42 AM Customer Brent Angry: Eye-roll emoji