B A.

I purchase items a handful of times from Swap. The last order I placed, 4 items were sent that did not fit my child - as in, I think they were sent to Swap because the size was way off from what the tag stated. I returned, and noted a store credit was issued rather than the refund I requested. After 2 e-mails with customer service, I was told that only in the event the products are not as described or are defective would I be issued a refund in the original form of payment. If a tag states a size but the garment does not fit per the tag, I argued this is "different than described", but received a response that this is not their interpretation and my card would not be refunded. Highly disappointed and just want my money back - not the risk of purchasing something that does not fit again only to get into a perpetual cycle of order/store credit.