Azmi D.

Hello,
I have booked a flight from Brussels Airport Zaventem to Tunis Enfida.
A booking for 2 persons. Very simple 2:30 hours flight, direct.
We made a reservation only with hand luggage and we want to add an extra luggage of 25 kg. Again very simple request. All companies and airline booking websites offers that. But apparently not OPODO.
I called them, first they said I have to call directly the airline company. The airline company told me that we have to get back to them.
So I was talking to the OPODO operator on phone and asked her to send me an email saying that opodo cannot deliver this service and she was telling me that she sent the email and I didn't want to hang up until I see the email in my box and I waited for 15min on the phone, and no email received. After a while she hang up, and I figured out that she wanted me to hang up the first to escape the report at the end of the call where they get your opinion.
Until now, no news how to add an extra luggage.
Thanks OPODO.
First time and last time.