Ayon B.

Wish I could post a negative rating! Ordered some badminton shoes back in March, gave them a very reasonable amount of time to deliver given that international post can take longer. After 6 weeks I got in touch with the courier to see what was going on and a couple of weeks after that they confirmed that the parcel was lost in transit, and to contact SportsDirect for a full refund. There appears to be only one person in customer service, Kaylee, who may as be a robot since she appears to just copy and paste into an email from a standard list of responses. She kept insisting that it could not be investigated as it was more than 30 days, despite having received confirmation from the courier that the item was lost in transit. This company is robbing from customers, stealing their money and not taking any responsibility for ensuring that the customer actually receives the goods! Will never be shopping with them again, and about to start legal action through the Small Claims Court... nightmare!